Client Service Excellence: Winning & Retaining Clients
Understanding clients is key to strong relationships. Learn to set boundaries, handle challenges, and strengthen trust every day.
About Our Trainer
Meet Salil Raj Shakya, an expert Digital Marketer, Marketing Consultant, and Client Communication specialist. With hands-on experience across 50+ brands in roles such as Client Service Officer, Business Development Executive, and Marketing Director, Salil blends practical marketing expertise with compelling storytelling. He specializes in client engagement, campaign strategy, and professional communication, helping participants win clients and build lasting relationships through real-world strategies, interactive learning, and actionable insights in the Client Service Excellence workshop designed to elevate modern client service outcomes.
Salil Raj Shakya
Digital Marketer | Marketing Consultant | Communication Traine
Course Details
This workshop is designed to help professionals manage client relationships effectively and confidently. Participants will learn how to build accountability with clients, avoid over-servicing, and say “No” without damaging relationships. The course also covers managing difficult clients, giving constructive feedback, and the importance of documentation, time tracking, and planning. You will gain practical strategies to strengthen existing client relationships, follow essential do’s and don’ts in interactions, and enhance understanding through asking the right questions and practicing active listening. By the end, attendees will have actionable tools to communicate better, set boundaries, and foster long-term trust with clients.
What you'll learn in this course:
Certification
Upon completing our Client Service Excellence: Winning & Retaining Clients workshop, you’ll receive a certification recognizing your skills in managing clients, handling challenges, strengthening relationships, and delivering exceptional service all in just a few hours.
Who this course is for
This workshop is ideal for professionals who directly interact with clients, including account managers, consultants, project managers, team leads, and customer success or sales professionals. It’s designed for anyone looking to strengthen client relationships, set clear boundaries, handle difficult conversations confidently, and improve communication and accountability in their client interactions. Whether you’re managing existing clients or building new partnerships, this workshop provides practical strategies to deliver exceptional service and drive lasting trust.Our Gallery
